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Terms & Conditions

Terms & conditions

By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.

The site and its original content, features, and functionality are owned by Garden & Timber and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. 

The site is not financially reimbursed for any advertising that appears on the site. The site does not seek to promote, advertise or give a platform to any business, product, service or item other than those that are property of Garden & Timber. Any advertising that does appear on the site is for any business, product, service or item that Garden & Timber has used and has full faith in; Garden & Timber are not responsible for the delivery of such businesses, products, services or items and as such, will not be held responsible for any issues which arise from the use of such businesses, products, services of items. 

Garden & Timber accepts cash and bank transfer as acceptable means of payment. Invoices will be provided for each transaction, which can be given in either paper form (and given directly to the customer) or via email (to an email of the customer's choice). Invoices will state the cost of the product, and payment already given. Payment made by bank transfer will be confirmed once it has cleared the Garden & Timber account. We have full faith in our products, and as such do not envisage having to provide refunds. However, in exceptional circumstances, if you are unhappy with your product, we ask you to contact Garden & Timber directly to discuss your concerns, and we will seek to come to an acceptable solution; there is no guarantee of a resolution.

Exceptional circumstances may include:

- damage to the product, due to workmanship; this does not include damage caused to the product by the customer or persons other than that caused by any employee of Garden & Timber, damage caused to the product by weather or other natural phenomenon or by any means which are caused by anything other than that of employees of Garden & Timber..

- non-completion of installation; this does not include non-completion caused by lack of entry to installation site, non-availability of an installation date on the part of the customer or other third parties involved in the procurement of materials, or by any other means of non-completion which are not directly attributed to Garden & Timber.

Any complaints about items, products or services provided by Garden & Timber may be sent directly to or by calling 07794773743. There is no guarantee of a resolution. Each case will be looked at individually. 

Garden & Timber is not responsible for any health or safety concerns once installation and/or delivery and a full walk-through of the product between Garden & Timber and the customer has taken place; during this walk through, any concerns must be addressed. If any harm is incurred from the items purchased by the customer, Garden & Timber shares no responsibility. 

Garden & Timber reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by email or postal mail will be made to those affected by the change. Any changes to our privacy policy will be posted on our site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

Guarantee - Treated Timber have a 25 year guarantee from source, installations completed by a staff member of Garden & Timber validate this guarantee only.

Completed Projects - all completed work carried out by a staff member of Garden & Timber validate the Customer Service Scheme.